Question 1

What do I need to place an order?

Accepted Answer

Select the product of your choice from our wide selection. Then add the product to the cart and log into your account to place the order.

Question 2

How do I access my order history?

Accepted Answer

Click on My Account link curated at the top of the homepage. Once you arrive at the dashboard click on Order History to view previous order details

Question 3

Can I modify the order after the payment?

Accepted Answer

Unfortunately, you would not be able to modify the order once the payment is made.

Question 4

How do I know if my order has been processed?

Accepted Answer

You will receive an email confirmation shortly after the order is processed.

Question 5

Are your prices listed in international currencies?

Accepted Answer

All prices are listed in the currency of the country you have selected as mentioned below: UAE: AED, Qatar: QAR, Bahrain: BHD, Oman: OMR, International: AED

Question 6

What forms of payment do you accept?

Accepted Answer

We provide multiple payment options. You can pay with Cash, VISA, Mastercard, Apple Pay, Google Pay, or choose the buy now, pay later option through Tabby.

Question 7

Do you offer cash on delivery?

Accepted Answer

Yes, we offer cash on delivery for orders less than AED 1000 in the United Arab Emirates, however please note, an amount of 15 AED is applicable on orders placed using the cash on delivery payment method.

Question 8

When do you charge my credit card?

Accepted Answer

When you click on the button ‘Place Order’

Question 9

Do you accept insurance?

Accepted Answer

No . We do accept insurance billing in our retail stores.

Question 10

Do you provide itemized receipts?

Accepted Answer

Yes, we provide itemized details for each order by email. You can also find order details in My Account under Order History.

Question 11

How is VAT calculated?

Accepted Answer

5% VAT is included in the price of each product on rivolishop.com

Question 12

How long does it take to receive my order?

Accepted Answer

At Rivolishop we wish for your purchase to arrive in perfect condition. Therefore, delivery for all watches & regular eyewear orders will be made by our insured courier service and will reach you within 3-5 working days. Job orders (prescription based) & Zeiss orders will take 7-9 business days. All delivery times mentioned are subject to stock availability. Some of the brands we stock online can only be ordered directly from their stock. If your item has to be ordered direct, we will be unable to despatch your order within our 'normal' 3-5 day delivery, we will contact you to discuss and advise. Delivery times are extended over bank holidays and maybe extended as the result of any adverse weather conditions that are beyond our control.

Question 13

How much will I be charged for shipping?

Accepted Answer

Rivolishop offers free delivery within United Arab Emirates, Qatar, Bahrain and Oman. An amount of 15 AED is applicable on orders placed using the cash on delivery payment method in the United Arab Emirates.

Question 14

How can I provide my preferred delivery date and time?

Accepted Answer

RivoliShop will confirm your order and contact details via phone call. Within this call, RivoliShop will ask your preferred delivery date and time. For all order related queries & updates, please email queries@rivolishop.com

Question 15

How do I authenticate my identity at the time of delivery?

Accepted Answer

At time of delivery, we will ask for proof of identity such as a valid photo ID card or photo of passport. In case a hard copy is not available, the messenger will take a picture of the document. As a regular process, the image is deleted from the camera once it has been filed in our records.

Question 16

Are there non-delivery areas?

Accepted Answer

RivoliShop delivery covers all areas within United Arab Emirates. If there are certain cases that RivoliShop delivery cannot cover the area, RivoliShop will contact you and an alternative arrangement will be made.

Question 17

What is your return / exchange policy?

Accepted Answer

We believe that you will be delighted with your item but there may be occasions where you feel it necessary to return an item. You may return undamaged and unused items purchase on www.rivolishop.com within 14 days of their delivery date. We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate to the extent you bring it back to us at the locations listed below within 14 days from receipt. To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange. Return Process - Wrap your items in their original Delivery packaging and bring along your invoice to one of the return locations- Find the nearest store - https://www.rivolishop.com/en-ae/returns-and-exchange-locations, An authorized staff member will take your package and you may decide to choose another item from the store or get a refund, To find out nearest return locations for watches please click here - https://www.rivolishop.com/returns-and-exchange-locations, To find out nearest return locations for eyewear please click here - https://www.rivolishop.com/en-ae/returns-and-exchange-locations-eyezone, What is your return-exchange policy? - We believe that you will be delighted with your item but there may be occasions where you feel it necessary to return an item. You may return undamaged and unused items purchase on www.rivolishop.com within 14 days of their delivery date. We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate to the extent you bring it back to us at the locations listed below within 14 days from receipt. To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange, Return Process - Wrap your items in their original Delivery packaging and bring along your invoice to one of the below locations, An authorized staff member will take your package and you may decide to choose another item from the store or get a refund, In case of returning products purchased in Half Back offer, both the original product and the product purchased with the Voucher will need to be returned to get a refund, In case of returning products purchased in Bundle offer, all the products will need to be returned in order to get a refund. Return and/or exchange of individual product is not allowed, For Cash-on-Delivery order returns, we will refund the full product amount (excluding the amount paid for Cash-on-Delivery fee).There will be no cash refunds. Amount will be credited to your bank account. Reloved watches cannot be returned or exchanged. Special Order products are subject to the following terms. Shipping time as mentioned on the product page. Order once placed cannot be cancelled. This item is not eligible for return and refund. For all order related queries & updates, please email queries@rivolishop.com.

Question 18

What do I need to present to return an item?

Accepted Answer

To qualify, all returns and exchanges must be accompanied by the following: original receipt, original documentation, instruction manuals, registration, parts and components, original manufacturer packaging, Failure to include such items may prevent or delay your refund or exchange. Please note: In case of returning products purchased in Half Back offer, both the original product and the product purchased with the Voucher will need to be returned to get a refund. In case of returning products purchased in Bundle offer, all the products will need to be returned in order to get a refund. Return and/or exchange of individual product is not allowed.

Question 19

About RivoliShop service center?

Accepted Answer

World Class Facilities - Our authorized service center is a proficiently designed state of the art workshop which houses over 90 staff. The facility provides a complete range of technical servicing and repairs and a large spare parts and logistics center with comprehensive data processing capabilities. The service center has been rated as the biggest and best such facility in the region by the many Swiss watch professionals who have been regularly visiting as part of their ongoing cooperation to constantly improve and upgrade the operation. Highly Skilled Swiss-trained Service Team - We maintain our world class quality of service through constant development of our highly skilled watchmakers. They are regularly trained in Switzerland by reputed watch brands such as Breguet, Blancpain, Glashutte, Omega, Jaeger Le Coultre, MontBlanc, Longines, Rado and many more. They are equipped with the best and the most up to date tools and equipment which ensures that we match the highest standards set by these iconic Swiss watch making brands. Our commitment is to provide a world class service right here in this region and our team of courteous customer care professionals are dedicated to handle all communications quickly and accurately throughout the process of complaint, repair and maintenance.

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