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The world class experience we offer our customers extends well beyond the stores. The Rivoli Group prides itself in having an unmatched after sales service powered by a large customer care team with highly skilled swiss-trained watchmakers and qualified technical staff equipped with the latest tools. They are committed to provide a comprehensive service and are geared to meet every need.

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Contact Us

Have further questions about our products and services? We are here for you

UAE: 800 748 654

Outside UAE: +971 800 748 654

Working Hours: Mon-Fri / 9 AM-6 PM

Email: queries@rivolishop.com

Or alternatively, you can reach out to us via our contact us form and a representative from our team will revert back to you at the soonest.

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Delivery & Returns

Rivolishop.com is dedicated to delivering orders as quickly and smoothly as possible. All orders will be dispatched within 3-5 business days. Once your order has been processed, you will receive a shipping confirmation via email.

To find out nearest return locations for watches please click here.

To find out nearest return locations for eyewear please click here.

To know more about our delivery & returns process, please click the below link.

  • Kindly be advised that purchases made from the Biggest Optical Sale will be accompanied by a two-year warranty. It is important to note that not all orders may include brand boxes.

Tabby Refunds -

  • A refund will be done in the same payment method once it has been approved, excluding the delivery charges. If the payment was done using Tabby, your refund will be processed in accordance with Tabby's terms and conditions.

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Frequently Asked Questions

We are here for you at Rivolishop.com and will gladly use our expertise to answer any questions you may have.

In the link below we have collected the most common questions and answers on the subject of watches and eyewear from both prospective and long-standing customers.